About Us www.vintagewinegifts.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at customercare [at] vintagewinegifts [dot] co [dot] uk.
Our Contact details:
The Cellars Basil House 6 Canham Mews, Canham Rd London W3 7SR Wine is duty paid
Telephone 020 8746 7771
Fax: 0044 (0) 20 8746 0709
Email: customercare [at] vintagewinegifts [dot] co [dot] uk
VAT Registration Number 538 8529 01 Global accounting invoice
All wines are duty paid. XMAW00000108043 AWRS
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. Order by fax and payment by cheque option are available. Your order can only be accepted if you are over 18 years of age and the delivery is to an address in the UK. We cannot deliver to PO boxes.
We accept Switch, MasterCard, Visa, Eurocard, Delta Visa Electron, Laser, Solo and JCB. We also use Paypal.
Substitute products. We never substitute products and will always deliver the exact bottle that you have ordered.
Sale contract. This contract to purchase goods on this site is conditional on the product being shipped.
Condition of bottles. All our bottles are stored in ideal temperature controlled conditions. Some bottles due to their age may have labels that are wine stained, torn or faded. If you are not happy with your purchase return it for a full refund.
Vine rental scheme
The rental of a row of vines from vintagewinegifts does not mean that any title or ownership is attached to any part of any vineyard in which customers rentals are arranged. The term 'rental' does not infer any rights except to purchase the wines at a discount from the retail price and to visit the Chateau by appointment. Vintagewinegifts does not guarantee that wine will be available from every vintage and has the right, in exceptional circumstances, to substitute the rental to a equivalent quality local vineyard.
Shipping And Handling Orders can be delivered to most International Countries [see the drop down menu in the checkout for places and prices.] If you require next day UK delivery, orders must be received by 1620. All next day orders incur an additional £7.99 delivery charge. We can deliver on any specific day, just notify us in the delivery instructions box. Please try and specify an address where the recipient will be present (office, neighbour, etc). Delivery prices include full insurance cover, postage and packing and VAT. We also offer a special UK Saturday delivery service that ensures delivery before noon. The cost of this service is £19.99. We also have an all day Saturday service that costs £12.99, Delivery is free on our five day service for any orders over £80.
Delivery Schedule Our couriers standard delivery is Monday to Friday 0930 -- 1730. If you provide a mobile telephone number our couriers will text you with an estimated delivery time. They operate a premium rate Saturday AM service. They do not deliver on Sundays or bank holidays. If you are not available to receive a delivery, a card is left with contact details. One more drop is attempted at a convenient requested day. If the delivery is again unsuccessful an additional charge is made. Our couriers will not deliver to anyone who is under 18 and proof of age (Portman card etc) may be required. We do not deliver to PO box numbers. Our Next day Service may take two days to N Ireland and Channel Islands locations.
STANDARD DELIVERY SCHEDULE
Next day orders placed on:
Monday before 1620 are delivered on Tuesday.
Monday after 1620 are delivered on Wednesday.
Tuesday before 1620 are delivered on Wednesday.
Tuesday after 1620 are delivered on Thursday.
Wednesday before 1620 are delivered on Thursday.
Wednesday after 1620 are delivered on Friday.
Thursday before 1620 are delivered on Friday.
Thursday after 1620 are delivered on Monday.
Friday before 1620 are delivered on Monday.
Friday after 1620 are delivered on Tuesday.
Saturday and Sunday are delivered on Tuesday.
Back Orders We operater a real time stock order system. All bottles displayed on our site are in stock. If an item is not in stock the words' Out of Stock" will be displayed.
Tax ChargesWe operate under the global accounting scheme and Vat is not payable on any bottle purchases.
Credit Card Security All credit card transactions are carried out through the Sagepay site using SSL technology. This is a totally secure site. You can fax your credit card details or send a cheque for peace of mind.
Guarantee We guarantee your total satisfaction. All our products are covered by a 30 day price promise. If you find the identical bottle cheaper within 30 days of purchase we will refund the difference. The offer must be a genuine offer with the stock available to ship and you must deduct £17.99 off the cost of our product for the deluxe wooden box and accessories.
Money back guarantee. If you are unhappy with the product for any reason just return it, in its original condition and packaging, within 30 days for a full refund or replacement.
Unfortunately we cannot offer refunds if the wine has been purchased by a company or individual in the wine trade.
Reaching Us If you need to reach us, please go to the contact us section of the website or write to us at The Cellars Basil House 6 Canham Mews, Canham Rd London W3 7SR Wine is duty paid
We collect information about you in order to process your order and to tailor your visit to our website to be as relevant to you as possible. That information will only be shared with other parties that are involved in the fulfilment of your order.
The information we hold may include:
Phone number (for delivery and anti fraud issues)
Credit/debit card details
Other information necessary for processing your order (we will advise you)
This data will be held in accordance with our internal security policy. If we propose to send your data outside the European Economic Area (EEA) we will seek your consent first.
We will never collect sensitive information about you without your agreement. You have a right to ask for a copy of the information which we are holding on you and we will provide this for a small fee. We will delete information or correct any inaccuracies for no charge as soon as you make the request.
Data will only be released to third parties (e.g. the police) on request where there is a legal requirement for us to do so.www.vintagewinegifts.co.uk do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. We do not send random marketing emails to personal email addresses (spam).
Data collected by this site is used to:
We will not disclose or sell your details to any other company or organisation.
Returns Policy www.vintagewinegifts.co.uk shall not be liable for any consequential loss, expense or damage arising directly or indirectly from any defect or failure in the goods or from their use or damage. We shall not be liable for any losses incurred in the delay or non delivery of your wine.
Care must be taken when opening all bottles, so as to prevent injury or damage. Vintagewinegifts.co.uk has product/public liability insurance to the value of £2,000,000.
Copyright and intellectual property rights You agree that the design, trademarks, logos and intellectual rights to all parts of this web site belong to Vintagewinegifts.co.uk and must not be used without our express permission. All persons, individual and corporate are prohibited from providing hypertext and other links to the vintagewinegifts.co.uk website, other than to our home page, from their own website or from a third party site without prior written consent.
All descriptions off the bottles on this website are the opinions of the company and it¹s employees. The company accepts no liability as to the nature of the content.
Data ProtectionBy providing your details on our website you consent to vintagewinegifts.co.uk maintaining, holding and using the information given. All data is stored in accordance with the Data Protection Act 1998.
If you purchase or register with us you agree to be bound by these terms and conditions.
We reserve the right to vary these conditions from time to time.